A Journey of Tech Disruption – The New Age Futuristic Methodology of Delivering IT Solutions
An ITES giant, delivering top-notch tech solutions to all of their fortune 500 customers. A reputed name in the services industry, providing information technology and business process outsourcing.
Business Problem
This ITES customer wanted to break the shackles of service deliveries and take advantage of new age technologies with a platform & engine mindset to substantially transform themselves as an organisation.
Challenges
- Productize software delivery.
- Address associates’ skilling gap.
- Identify the needs of the new age of customers.
- Set industry benchmark for revenue generation.
Approach
We started with the ‘Design Thinking’ approach, along with learning more about the customers to identify the user personas – associate, customer, industry and partner. Post identifying their problems and understanding their deeper needs, we converted all of the ideas and data into a solution that had several intricate Process, Business and Technology layers. All these layers are integrated on top of existing data containers to track, trace, learn and relearn from every interaction happening in the solution.
Process & Methodology
- User Research
- Design Thinking
- Agile
- Scrum
- Autonomous Teams
- DevSecOps
- Product Mindset
Technology
- Microservices
- Microfrontends
- API Architecture
- CI/CD
- FOSS
- MEAN
- BigData Analytics
- AI/ML
- Containerization
- Serverless
- Infrastructure as a code
- Cloud Infrastructure
People & Culture
- Design Thinking Consultant
- UI/UX Consultants
- Solution Architect
- DevOps consultant
- Scrum Master
- Full Stack Engineer
- QA Engineer
- Collaboration
Impact
40-50% reduced Capital Expenditure
30%
Faster
time to market
15-20%
Reduced
Operational Expenditure
