A Journey of Tech Disruption – The New Age Futuristic Methodology of Delivering IT Solutions

About The Client

An ITES giant, delivering top-notch tech solutions to all of their fortune 500 customers. A reputed name in the services industry, providing information technology and business process outsourcing.

Business Problem

This ITES customer wanted to break the shackles of service deliveries and take advantage of new age technologies with a platform & engine mindset to substantially transform themselves as an organisation.

Challenges

Productize software delivery.

Address associates’ skilling gap.

Identify the needs of the new age of customers.

Set industry benchmark for revenue generation.

Approach

We started with the ‘Design Thinking’ approach, along with learning more about the customers to identify the user personas – associate, customer, industry and partner. Post identifying their problems and understanding their deeper needs, we converted all of the ideas and data into a solution that had several intricate Process, Business and Technology layers. All these layers are integrated on top of existing data containers to track, trace, learn and relearn from every interaction happening in the solution.

Process & Methodology

User Research
Design Thinking
Agile
Scrum
Autonomous Teams
DevSecOps
Product Mindset

Technology

Microservices
Microfrontends
API Architecture
CI/CD
FOSS
MEAN
BigData Analytics
AI/ML
Containerization
Serverless
Infrastructure as a code
Cloud Infrastructure

People & Culture

Design Thinking Consultant
UI/UX Consultants
Solution Architect
DevOps consultant
Scrum Master
Full Stack Engineer
QA Engineer
Collaboration

Solution

We built this engine ensuring a continuous development setup guided by agile and lean frameworks using all our core capabilities of Design thinking, DevOps, Microservices and Micro Frontends to transform our own industry. The engine further had a mechanism of Smart Planning, reusable asset recommendation to impact project cost, highlight associate skill-gaps and recommend micro-learnings, break-down the requirements into work packages and have a central conveyor-like continuous development and delivery engine to productize solution delivery.

Impact

Since 2017, iauro has helped their customers envision, build and operate this delivery engine. It has now become the core delivery engine for all current and future customers’ and projects. Today, the engine already has more than 66 live projects, 55 partners, and more than 100k reusable data assets.